I've hosted hundreds of Zoom Meetings and never had this happen before, as there has always just been a waiting room (even if it's empty). If it helps anyone, the problem I experienced was similar to the ones you all described: people were telling us they were in a waiting room, but Zoom did not show any waiting room (nor anyone inside a waiting room). But thought I'd ask in case perhaps others were sharing their Zoom URL through Slate (or another CRM) with guests instead of given the direct Zoom URL to guests. To try to troubleshoot the problem's source, I am curious from all who've responded here so far: was anyone by chance using the Slate CRM or another CRM, as the vehicle to have participants register for their Zoom event when they encountered this problem? I'm trying to determine if the problem I experienced had anything to do with the Slate CRM and Zoom miscommunicating with each other, or, if this is strictly just a Zoom-specific malfunction.
I wish I had solutions, but I do not (other than, as mentioned, disabling waiting room altogether). I experienced the same problem today, which led me here-y'all aren't crazy, this is a real and frustrating problem.
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